Terms & Conditions for Acsonman Premier+ Aircond Cleaning Service
1. General
1.1. The following terms and conditions (the “Terms and Conditions” or “Agreement”) govern the promotion of “Acsonman Premier+ Aircond Cleaning Service” (the “Promotion”) that is made available by Acson Malaysia Sales & Service Sdn Bhd (the “Acson Malaysia”, “we”, “our” or “us”). These Terms and Conditions represent the whole agreement and understanding between Acson Malaysia and the individual or entity (“participant”, “you” or “your”) who participates in the promotion.
1.2. Acson Malaysia reserves the right, in its sole discretion to vary and/or alter the Terms and Conditions of the Campaign at any time without prior notification. Such changes or modifications shall be made effective for all participants upon posting of the modified Terms & Conditions to this web address (URL: https://store.acson.com.my/lbs-services/ )Participants are responsible to periodically read this document to review the then current terms and conditions to which you are bound.
1.3. In the event of any inconsistency between these terms and conditions and any brochures, marketing or other promotional materials or communications relating to the Promotion, these Terms and Conditions shall prevail.
Promotion Period
2.0) The promotion will run from 27 April 2024 – 26 March 2025, whereby any purchases made thereafter shall not be entitled for the promotion.
Promotion Mechanism & Eligibility
3.0) The following promotions is made to available for LBS Homebuyers throughout the promotion period and the purchase is limited to Acson online store (URL : https://store.acson.com.my/lbs/) only. The promotion is not available on any other platforms. The purchase of these promotion packages does not qualify for any on-going promotion.
Promotion
Acsonman Premier Plus Service (Offering 35% for LBS Homebuyer)
Offering 35% for service indoor unit / outdoor unit only / OR indoor unit + outdoor unit
* The price shown above is only applicable for residential application only.
Purchase & Service Schedule
1)Aircond cleaning service must be made within six (6) months from the date of purchase & applicable to all aircond brand.
2) Customer will need to key in the promo code ACSONLBSU during check out the cart in order to get the discount with free RM30 Touch’n Go Reload PIN. RM30 TnG Reload PIN will be send to the registered email within 5-10 working days after aircond cleaning service is completed.
3) Five (5) working days’ arrangement needed. Service time and date is subject to availability of contractor; our representative will contact you for confirmation. No service during Sunday & Public Holiday.
4) For the aircond cleaning service of indoor +outdoor unit package, both indoor and outdoor unit must be cleaned together for the same unit and cannot be done separately on two different types of wall mounted.
5) For high-rise buildings, we may be unable to fulfil your job request on weekends due to entry restrictions. Kindly obtain the relevant permissions from the residential management before booking.
6) Service locations are limited to state and selected city only; refunds will be made if your location does not fall under the service area.
7) Additional cost may incur for out-of-scope services.
8) The service is inclusive of sixty (60) days workmanship guarantee. The workmanship guarantees only for those units having problems after servicing such as unit not cold, unit leaking, etc. The workmanship is not cover those problems caused by the component issues, surrounding condition, etc.
9) In the event where Acson authorized service provider is unable to proceed with the cleaning service at the provided address located within a high rise building, or being denied access to air conditioner unit due to unit placement, such as bars/ frames blocking the air conditioning unit, customer shall be responsible to resolve such issues with the building owner. If the customer fails to resolve the issues or if Acson is unable to proceed with the cleaning within the validity period not due to the fault of Acson, Acson shall at its absolute discretion be entitled to cancel the cleaning service.
10) The service schedule is subject to the availability of service providers. Technical support and operation team to contact the customer within two (2) days for the appointment.
11) Acson Malaysia has the right to substitute the service for an Acson product of equivalent value in the case the service location is not accessible or doable.
12) Reschedule of aircond cleaning service will only restrict to (one) 1 time. The rescheduled service cannot be cancelled and must be a minimum of 24 hours from the current time.
13) For matters of workmanship guarantee, you may contact Acson Customer Careline (1 300 22 3344) or email acson@acson.com.my to express your feedback.